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ServiceNow, Inc. (NOW)

Data as of 2026-09-03 · 27 quarters · filed in USD

Revenue grew 24% per year while expenses grew 19% per year, giving the business a wider growth spread. Its $29.0 billion backlog equals 2.0x one year of revenue, so future contracted work is large relative to the current revenue base.

Revenue, last 12 mo $15B to 2026-06-30
Spend, last 12 mo $9.4B cost + R&D + admin + tax
Debt they report $7.5B balance-sheet borrowings
Money promised $11B debt + leases + purchases
Unrealized revenue $8.2B + $29B signed backlog
Due in next 5 years $19B the obligation wall

Earned, collected early, and merely signed

signed backlogdeferredrevenue (qtr)Q3 '19Q3 '21Q1 '23Q4 '24Q2 '26$15B$30B

Reports $7.5B of debt; has promised $11B

Total committed money is 1.5x reported debt. The difference includes $936 million of lease commitments, in addition to the $7.5 billion of reported debt.

promisedreported debtQ3 '19Q3 '21Q1 '23Q4 '24Q2 '26$6.0B$12B

What the promised total is made of, latest quarter

debtleasespurchase deals
today
89%
11%

Spending, by reported line

Cost of revenueR&DSelling & adminTax
2020
23%
24%
53%
2021
24%
25%
51%
2022
23%
25%
51%
2023
26%
28%
56%
2024
23%
26%
48%
2025
25%
25%
46%

When the promises come due

The $18.9 billion due over the next 5 years is set against $29.0 billion of backlog. That backlog equals 2.0x one year of revenue, but the timing of contracted work and required payments does not fully match.

$19Bnext 5 years$0years 5–10$0beyond 10$0after yr 5, undated

The rates that matter

Revenue growth /yr 24% 2020-Q4 → 2026-Q2
Expense growth /yr 19%
Promised money /yr 62%
Reported debt /yr 29%
Deferred revenue /yr 25%
Quarters re-stated 18 of 27 by cited reconciliation

Expenses as filed vs after cited reconciliation

$850Mfiled2019$850Mreality2019$4.4Bfiled2020$3.6Breality2020$5.7Bfiled2021$5.2Breality2021$7.0Bfiled2022$6.0Breality2022$7.5Bfiled2023$5.5Breality2023$9.9Bfiled2024$7.0Breality2024$12Bfiled2025$11Breality2025$7.4Bfiled2026$3.1Breality2026

9 patterns worth a second look

The sharpest filing flag is the Moveworks arrangement, which appears to involve both a proposed acquisition target and a borrower under a Company-related term-loan arrangement. Filings also report obligations for leases not yet commenced and operating lease commitments outside balance-sheet lease liability disclosures, while 18 of 27 quarters changed through reconciliation.

circular financing · 1

Moveworks appears as both a proposed acquisition target and a borrower under a Company-related term-loan arrangement.

off balance sheet · 1

The filings repeatedly report large obligations for leases not yet commenced, alongside operating lease commitments outside the balance-sheet lease liability disclosures.

regulator challenge · 4

A reply to SEC staff was filed on 2022-09-16, answering a staff comment letter dated 2022-09-02; it quotes 3 staff comments.

A reply to SEC staff was filed on 2023-05-02, answering a staff comment letter dated 2023-04-04; it quotes 4 staff comments.

A reply to SEC staff was filed on 2025-05-13, answering a staff comment letter dated 2025-05-01; it quotes 2 staff comments.

+ 1 more

related party exposure · 1

The filings report substantial equity-award commitments to executives and recurring executive trading-plan disclosures.

subsequent event · 1

The FY2025 filing reports post-period borrowing and acquisition activity that materially recontextualizes FY2025 liquidity and obligations.

value revision · 1

The FY2023–FY2025 comparative diluted-share and diluted-EPS figures are substantively revised in the FY2025 filing.

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