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ServiceNow, Inc. (NOW)

Data as of 2026-08-21 · 27 quarters · filed in USD

Revenue reached $14.7 billion over the trailing year, while expenses were $13.7 billion. Revenue growth and expense growth both ran at 24%, even as committed obligations grew faster at 55%.

Revenue, last 12 mo $15B to 2026-06-30
Spend, last 12 mo $14B cost + R&D + admin + tax
Debt they report $7.5B balance-sheet borrowings
Money promised $8.5B debt + leases + purchases
Unrealized revenue $8.2B + $29B signed backlog
Due in next 5 years $20B the obligation wall

Earned, collected early, and merely signed

signed backlogdeferredrevenue (qtr)Q3 '19Q3 '21Q1 '23Q4 '24Q2 '26$15B$30B

Reports $7.5B of debt; has promised $8.5B

Leases add $936 million to the $7.5 billion of reported debt, bringing total committed obligations to $8.5 billion. That makes commitments 1.1x reported debt.

promisedreported debtQ3 '19Q3 '21Q1 '23Q4 '24Q2 '26$4.4B$8.9B

What the promised total is made of, latest quarter

debtleasespurchase deals
today
89%
11%

Spending, by reported line

Cost of revenueR&DSelling & adminTax
2020
23%
24%
53%
2021
24%
25%
51%
2022
23%
25%
51%
2023
26%
28%
56%
2024
23%
26%
48%
2025
25%
25%
46%

When the promises come due

The filings show $20.5 billion due over the next 5 years against $29.0 billion of backlog. The backlog equals 2.0x one year of revenue, giving the future payment wall substantial contracted work to compare with.

$20Bnext 5 years$0years 5–10$0beyond 10$0after yr 5, undated

The rates that matter

Revenue growth /yr 24% 2020-Q4 → 2026-Q2
Expense growth /yr 24%
Promised money /yr 55%
Reported debt /yr 29%
Deferred revenue /yr 25%
Quarters re-stated 18 of 27 by cited reconciliation

Expenses as filed vs after cited reconciliation

$850Mfiled2019$850Mreality2019$4.4Bfiled2020$4.2Breality2020$5.7Bfiled2021$5.4Breality2021$7.0Bfiled2022$6.5Breality2022$7.5Bfiled2023$7.3Breality2023$9.9Bfiled2024$9.1Breality2024$12Bfiled2025$12Breality2025$7.4Bfiled2026$7.4Breality2026

4 patterns worth a second look

The sharpest flag is that 18 of 27 quarters changed through reconciliation. Filings also report off-balance-sheet lease, cloud, and data-center commitments, plus related-party equity awards and trading plans. A FY2025 filing reports major post-period financing and acquisition commitments, while attached revisions include a restatement-scale change in diluted shares.

off balance sheet · 1

Filings repeatedly report large obligations for leases not yet commenced and non-cancellable cloud and data-center commitments outside debt balances.

related party exposure · 1

Filings report substantial executive and employee equity awards and executive trading plans.

subsequent event · 1

The FY2025 filing reports major post-period financing and acquisition commitments that recontextualize the period-end obligations.

value revision · 1

Several attached revisions are substantive, including a restatement-scale change in diluted shares; smaller tax and income revisions appear clerical or rounding-level.

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